Our adventure
started in healthcare

2006

Founded for the healthcare sector

Hospitals were looking for a solution to reduce the number of "no-shows". That is how Spryng started.
70%

No-show reduction in healthcare

Sending SMS reminders to patients rapidly saved health care millions of euros per year.
Nr 1

SMS provider in healthcare

Many healthcare institutions now use the services of Spryng, thanks to our expertise in the healthcare sector.

Expertise in
many sectors

In the logistics sector, for example, we make The Last Mile more cost-efficient and customer-friendly, with text messages about Pick Up Points and any delays.

Logistics & E-commerce

Appointment reminder by SMS

No-show is a structural problem for many different organisations (including healthcare, hospitality and rental). The solution: A reminder via SMS. That significantly reduces the number of no-shows.

Check our developer documentation

Connections

Spryng integrates
with (almost)
all systems

Spryng has links with many systems. From healthcare to TMS providers and calendar systems. This way you can quickly get started with sending SMS messages. Is your system not yet linked by Spryng? Use our REST API. Easy!

View all standard links

Highest SMS
security standard

ISO 27001 and NEN 7510 certified, the only SMS provider in Europe with both certifications. The security and safety of your data and that of your customers is 100% GDPR proof at Spryng.

Check our security Batch iso-27001-nen

Experiences

What our clients say

Sending SMS as an appointment reminder minimises 'no-shows' by at least 70%. In addition, patients experience this as a fantastic service.

ErasmusMC

Reminder: You have a meeting with Doctor Joriks on 13 August at 09:15.

24/7 support

In several languages + tailor-made for specific wishes.

A deal is a deal

Pay for what you send, no start-up fees or monthly costs.

Your SMS partner for the future

Spryng continues to innovate and invest in the latest techniques.

FAQ’s about appointment reminders via SMS

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Why send an appointment reminder?

Sending appointment reminders via SMS helps reduce no-shows by ensuring that clients remember their appointments. Appointment reminders can also be sent via email or other channels to confirm the date and time, reducing the likelihood of missed appointments. They improve attendance rates as clients and patients have the option to reschedule if needed, allowing 'missed' appointments to be rebooked. SMS appointment reminders are the most effective method, as SMS messages have an average open rate of around 98%. This prevents reminders from being overlooked in a crowded inbox. Spryng's SMS Service is often integrated with scheduling and roster systems, healthcare portals, EHRs, and CRM systems through our SMS API.

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Why is an appointment reminder via SMS more effective than via email?

An SMS appointment reminder is more effective than email because SMS messages have a much higher open rate. The vast majority of SMS messages are read (up to 98%), often within minutes. Additionally, no internet connection is needed to receive an SMS, making it faster and more personal than email, which can end up in spam. An email has an average open rate of about 25%, compared to 98% for an SMS. Research has also shown that using SMS has reduced no-shows in the Dutch healthcare system by as much as 70%. This translates to savings of millions of euros. The high attention value is partly because SMS is a relatively underused channel. It stands out when you receive an SMS, which explains the high open rate!

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Can I combine email and SMS for appointment reminders?

Yes, you can combine email and SMS for appointment reminders. This approach ensures that reminders are received through multiple channels, increasing the likelihood that appointments are remembered. Email can be used to send appointment reminders well in advance, helping clients recall the details of their appointments. SMS can be sent just before the appointment itself. Combining different channels is always recommended, but SMS appointment reminders should definitely be included in the communication mix. By integrating Spryng's SMS API with the software system currently used for appointment reminders, SMS and email reminders can alternate with varying timings leading up to an appointment. Spryng can advise organizations on best practices in this area.