Minimise your no-shows by using SMS messages
Spryng is the market leader in the Benelux and Germany.
Our adventure
started in healthcare
2006
Founded for the healthcare sector
Hospitals were looking for a solution to reduce the number of “no-shows”. That is how Spryng started.
70%
No-show reduction in healthcare
Sending SMS reminders to patients rapidly saved health care millions of euros per year.
Nr 1
SMS provider in healthcare
Many healthcare institutions now use the services of Spryng, thanks to our expertise in the healthcare sector.
“Sending SMS as an appointment reminder minimises ‘no-shows’ by at least 70%. In addition, patients experience this as a fantastic service. ”
– ErasmusMC
Expertise in
many sectors
In the logistics sector, for example, we make The Last Mile more cost-efficient and customer-friendly, with text messages about Pick Up Points and any delays.
Connections
Spryng integrates
with (almost)
all systems
Spryng has links with many systems. From healthcare to TMS providers and calendar systems. This way you can quickly get started with sending SMS messages. Is your system not yet linked by Spryng? Use our REST API. Easy!
Our philosophy
Added value
above all else.
24/7 support
In several languages + tailor-made for specific wishes.
A deal is a deal
Pay for what you send, no start-up fees or monthly costs.
Your SMS partner for the future
Spryng continues to innovate and invest in the latest techniques.
Start sending SMS
straight away!
Interested?
Receive an offer today
Thanks for your interest – we’ll be in touch soon.
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FAQ’s about appointment reminders via SMS
Why send an appointment reminder?
Sending appointment reminders via SMS helps reduce no-shows by ensuring that clients remember their appointments. Appointment reminders can also be sent via email or other channels to confirm the date and time, reducing the likelihood of missed appointments. They improve attendance rates as clients and patients have the option to reschedule if needed, allowing ‘missed’ appointments to be rebooked. SMS appointment reminders are the most effective method, as SMS messages have an average open rate of around 98%. This prevents reminders from being overlooked in a crowded inbox. Spryng’s SMS Service is often integrated with scheduling and roster systems, healthcare portals, EHRs, and CRM systems through our SMS API.
Why is an appointment reminder via SMS more effective than via email?
An SMS appointment reminder is more effective than email because SMS messages have a much higher open rate. The vast majority of SMS messages are read (up to 98%), often within minutes. Additionally, no internet connection is needed to receive an SMS, making it faster and more personal than email, which can end up in spam. An email has an average open rate of about 25%, compared to 98% for an SMS. Research has also shown that using SMS has reduced no-shows in the Dutch healthcare system by as much as 70%. This translates to savings of millions of euros. The high attention value is partly because SMS is a relatively underused channel. It stands out when you receive an SMS, which explains the high open rate!
Can I combine email and SMS for appointment reminders?
Yes, you can combine email and SMS for appointment reminders. This approach ensures that reminders are received through multiple channels, increasing the likelihood that appointments are remembered. Email can be used to send appointment reminders well in advance, helping clients recall the details of their appointments. SMS can be sent just before the appointment itself. Combining different channels is always recommended, but SMS appointment reminders should definitely be included in the communication mix. By integrating Spryng’s SMS API with the software system currently used for appointment reminders, SMS and email reminders can alternate with varying timings leading up to an appointment. Spryng can advise organizations on best practices in this area.
